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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

This year we were delighted to be awarded a Gold Trusted Service Award by Feefo, for consistently achieving a score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Very good customer service and information provided during the booking process was very clear. Sadly due to COVID-19 there were some restrictions both in the hotel and at the Disney resort. Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know that our team were on hand to assist, providing you with exceptional service to ensure the booking process was clear and easy.

We look forward to hearing from you again soon.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Having cancelled last years visit because of covid magic breaks were so helpful and gave us an almost immediate refund I had no doubts about rebooking. The agent who helped us book Easter 2021, Belinda Winters, was so understanding and reassuring. She patiently found us a great deal for 17 customers... Read more
Support team reply: Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Belinda and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Brilliant service, gayle was extremely helpful Read more
Support team reply: Thank you for sharing your experience booking with us here at MagicBreaks.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with helpful service.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: The services are premium, don't know if the merit belong to the Company or to their employees...in my case Amy S (hope correctly wrote her name)...for sure she knows very well how to treat a customer and she struggled to help me...a lot of my previous experiences with the Companies are...what the heck... Read more
Support team reply: Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Amy and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Friendly and helpful Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating.

We are glad to have been of assistance and wish you a truly magical trip.

Kind regards,
Christina


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